Privacy Policy

ZORVEX SPORTS Privacy Policy

ZORVEX SPORTS ("we", "us", "our") is a manufacturer and exporter of badminton and baseball equipment, supplying importers, wholesalers, distributors, sports brands, clubs and institutional buyers worldwide. We respect the privacy of the businesses and people who contact us, and we keep the amount of information we collect to the minimum needed to answer your inquiry and do business with you.

1. Who We Are

For the purposes of applicable data protection law, ZORVEX SPORTS is the controller of the personal information described in this policy.

2. Information We Collect

2.1 Information you give us

We collect personal information that you choose to submit through the inquiry forms on this website — for example on our Contact page or on a product detail page. Those forms ask for:

• Your name (required)
• Company name (required)
• Business email address (required)
• Telephone or WhatsApp number (optional)
• Country (optional)
• Product category of interest (required)
• Estimated quantity (optional)
• Service required, such as wholesale, OEM/ODM or private label (optional)
• Your message (required)

If you contact us by email, WhatsApp or telephone instead of using a form, we receive whatever information you choose to include in that message.

2.2 Information collected automatically

This website does not use cookies, analytics services, advertising pixels or third-party tracking scripts. We do not build profiles of visitors and we do not follow you across other websites.

Our web server does keep standard technical logs — such as IP address, browser type, the page requested and the time of access — for security, troubleshooting and abuse prevention. These logs are used only for those purposes.

2.3 Information we do not collect

We do not collect payment card details through this website. We do not knowingly collect special categories of personal data (such as health information), and we ask that you do not send such information to us.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and send you quotations, catalogs and samples
• Discuss specifications, pricing, lead times and customization requirements
• Process and fulfil orders you place with us
• Provide after-sales support and handle any claims
• Improve our products, our services and this website
• Keep business records as required by law

We do not use your information to send unsolicited marketing, and we do not sell, rent or trade your personal information to anyone.

4. Cookies and Tracking

Because no cookies are placed, no cookie consent banner is required. If this ever changes, we will update this policy and, where the law requires it, ask for your consent before setting any non-essential cookie.

5. How We Share Information

We do not sell, rent or trade your personal information. We share it only in these limited situations:

• Service providers who help us run our business and fulfil your order — for example freight forwarders, customs brokers, and email or IT service providers. They may use your information only to perform services for us and are required to keep it confidential.
• Professional advisers such as accountants, auditors or lawyers, where necessary.
• Legal requirements, where we are required to disclose information by law, regulation, court order or a competent authority.
• Business transfers, if our business is merged, acquired or sold. Information may be transferred as part of that transaction, and we will tell you if this happens.

6. International Data Transfers

We are based in China, and the information you send us is processed and stored in China. If you contact us from the European Economic Area, the United Kingdom or another region that restricts international data transfers, please be aware that your information will be transferred to and processed in China.

We only transfer information where we have a lawful basis to do so — for example where the transfer is necessary to take steps at your request before entering into a contract, or to perform a contract with you — and we take steps to keep your information protected wherever it is processed.

7. How Long We Keep Information

We keep inquiry and business correspondence for 24 months from the date of our last contact with you, unless a longer period is required or permitted by law — for example where records must be kept for tax, accounting or customs purposes, or where a contract or legal claim is still ongoing. When information is no longer needed, we delete it or anonymise it.

8. Your Rights

Depending on where you are located, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information
• Object to, or ask us to restrict, how we use your information
• Ask us to transfer your information to another organisation
• Withdraw your consent at any time, where we rely on consent to process your information

To exercise any of these rights, email us at info@zorvex-sports.com. We will respond within 30 days. We may ask you to verify your identity before we act on a request.

If you are in the European Economic Area or the United Kingdom and believe we have not handled your information properly, you have the right to lodge a complaint with your local data protection authority. We would appreciate the chance to resolve your concern first.

9. How We Protect Information

We use appropriate technical and organisational measures to protect the information you send us, including encrypted transmission over HTTPS and restricting access to authorised personnel who need the information to do their job.

No method of transmission or storage over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

This website is intended for business and trade users. It is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time — for example if we change our practices, or if the law changes. The effective date at the top of this page shows when it was last revised, and material changes will always be reflected on this page.

This policy and any dispute arising from it are governed by the laws of the People's Republic of China.

12. How to Contact Us

If you have any questions about this policy or about how we handle your information, please contact us: